Terms and Conditions for NEPSAPP

Important: Please carefully read and understand these terms and conditions (“terms”)

Welcome to www.nepsapp.com website and the mobile application , The terms “we” , “us” , “Company” , “NEPSAPP is a website launched and supported by Lucid Software Solutions Pvt Ltd , a company incorporated under the provisions of the companies Act , 2017 having its registered office at Kumaripati , Lalitpur , Nepal and “you” refers to the individual person creating an account or registering with us and/or the customer booking a reservation through us directly through our website or mobile application . The website and the mobile application is offered to you and is conditioned on your acceptance without modification of the terms, Conditions and notices contained herein as they exist at the time the reservation or food order is made . All use of your account by you and utilization by us of the information related to your account together with reservations you book or order for food through us are subject to the following terms, conditions and notices. Your use of this website or mobile application constitutes your agreement to all such terms, Conditions and notices. Your use of this website constitutes your agreement to all such terms, conditions, and notices. If you do not agree with these terms and conditions then you are not authorized to use this website www.nepsapp.com and mobile application NEPSAPP may extend the benefit of the arrangements in this agreement to its affiliates which offer an online food and travel service under NEPSAPP name in Nepal.

By installing, accessing or using any websites, mobile apps, email newsletters and subscriptions, and other digital properties on which these terms are posted or referenced (together, “online services”), you are entering into a binding agreement with NEPSAPP ( NEPSAPP, “we” or “us”), which controls and operates the online services from its headquarters at Laxmi Narayan Tole , Nagarjun Muncipality -4 Sitapaila Kathmanndu Nepal.

If you or your parent or guardians do not agree to these terms, then you must immediately stop using the online services and request that NEPSAPP close any online services account that you have created. You can request account deletion by sending an email to privacy@nepsapp.com please include the email address of the account that you want deleted.

1. How do I contact NEPSAPP ?

You can contact / reach us by going to Home page footer or you can directly contact on the given number in the contact us page.

2. Can I access NEPSAPP from my mobile?

Yes….!! You can access the apps here Android Alternatively you can search for NEPSAPP on Google Playstore.

3. Can I use NEPSAPP when I am travelling?

Yes, you can use/access it anywhere while travelling in all over Nepal.

4. Sending orders to restaurants.

This section applies to any orders you place using the online services. Please read this section before you send any orders to restaurants using the online services. Please note that ordering may not be available in all online services. Please refer to the FAQs for more information on ordering.

5. About ordering.

The purpose of ordering is to provide customers with a convenient way of building orders for products in advance and submitting their orders by checking in at a participating restaurant. You must register an online services account in order to use ordering. Before you submit an order, you must register a credit card or debit card (either one, a “payment card”) to use with your orders. Not all restaurants may choose to make their products available via ordering. You may need to enable location services on your device in order for ordering to function properly.

6. Registering your payment method.

McDonald’s and the restaurants use third party providers to securely store your payment card information and process your payments to restaurants. You understand and agree that, when you register a payment card, McDonald’s or its third party providers may verify that the payment card you registered is valid. You also understand and agree that when you use ordering to make a purchase from a restaurant, that restaurant will be the merchant of record. Restaurants may require information other than your order code to verify your purchase. You represent and warrant that you are of sufficient age and have all legal rights to use all payment cards you register.

7. You purchase products directly from restaurants.

When you use ordering, you submit orders directly to a participating restaurant and the contract for supplying the products will be between you and the restaurant that accepts your order. The restaurant where you collect your products is responsible for preparing the products and providing them to you. You further understand and agree that you are purchasing directly from restaurants (and not McDonald’s or any other Members of the McDonald’s system) and that neither McDonald’s nor any other Members of the McDonald’s System have any responsibility arising out of or related to any products that you purchase from restaurants using ordering. McDonald’s Corporation (which is McDonald’s parent company), its subsidiaries, affiliates, their franchisees, agents, representatives, and agencies and their officers, directors, and employees are together, “Members of the McDonald’s System”.

8. About the products in the online services.

All products are subject to availability at the restaurant where you collect your order. Some restaurants do not sell all products. Images of products and packaging on the online services are examples only and may not be identical to the product or packaging you receive from a restaurant. Differences may be due your device’s display of colors or factors such as the ingredients used, the supplier, the region of the country, and the season of the year.

9. About the prices in ordering.

Each restaurant independently determines its own prices and independently applies any additional taxes and fees as required by law. Certain offers and pricing may not be available for all orders at all locations. In the event you discover an error in the price of a product charged to you, please contact the restaurant where you purchased the product to seek a refund of the difference.

10. Building, confirming and sending your order to a restaurant.

You can use ordering to build your order and send it to a participating restaurant that you select. You do not make your purchase until you check in at a restaurant, and your payment card will not be charged until you check in at a restaurant. Orders made must be collected in person from the restaurant.

11. Checking in at a restaurant and making your purchase.

You can check in at any participating restaurant, even if you selected a different restaurant when you built your order. You make your purchase from a restaurant when you complete your check in at that restaurant.

12. Updated order totals at check-in.

Updated order totals at check-in can result from changes in products, pricing, taxes or other fees required by law due to your arrival at a different participating restaurant than you originally selected. Updated order totals can also result from the unavailability of certain products, changes in price, or other reasons.

13. Paying for your order.

You make your purchase when you complete your check in at a restaurant. When you complete your check in, you authorize the restaurant to process your order total (and if updated, your updated order total). The restaurant’s payment service provider will process your order total amount (and if updated, your updated order total amount) to the payment card you selected when you built your order. You may receive a notification within the ordering feature that the restaurant has accepted your order and is preparing it. You own the products after you have collected them.

14. Cancelling your order, refunds and your consumer rights.

You have the ability to update or abandon your order at any time until you check in your order at a restaurant. However, once you complete your check in at a restaurant, you cannot cancel it. If you desire to seek a refund for any reason, including if the products are unsatisfactory or other reasons, please contact the restaurant where you purchased the product regarding any refund due to you. Your legal rights in this respect are not affected by anything in these terms.

15. Copyright notice.

McDonald’s will respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (“DMCA”). If you believe that your copyrighted work is infringed by content appearing on the online services, please provide a written DMCA notice to McDonald’s at: McDonald’s USA, LLC, 110 North Carpenter Street, Chicago, Illinois 60607, Attn: DMCA copyright administrator, (630) 623-3000 or by email to dmca@us.mcd.com.

16. GOVERNING LAWS

This Service shall be subject to and construed in accordance with the laws of the Government of Nepal and the parties hereby submit to the exclusive jurisdiction of the Courts of Nepal.

17. REFUND POLICY

NEPSAPP takes customer satisfaction very seriously. In the case of problems with your food order, please contact us. In appropriate cases, NEPSAPP will issue full or partial refunds. For example: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.

18. What to include in your infringement notice.

Please include the following information in your notice to us, along with your full name, address, telephone number and email address:

1. A detailed description of the copyrighted work that you believe has been infringed.
2. A detailed description of the content on the online services that you believe infringes the copyrighted work, including information reasonably sufficient to permit McDonald’s to locate the alleged infringing content (e.g., the page on the online services where the alleged infringing content is located).
3. The following statement, signed by the copyright owner or a person authorized to act on behalf of the copyright owner of an exclusive right that is allegedly infringed: “I have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law. I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the copyright owner of an exclusive right that is allegedly infringed.”

19. Disclaimers

1. The platform may be under constant upgrades, and some functions and features may not be fully operational.
2. Due to the vagaries that can occur in the electronic distribution of information and due to the limitations inherent in providing information obtained from multiple sources, there may be delays, omissions, or inaccuracies in the content provided on the platform or delay or errors in functionality of the platform. As a result, we do not represent that the information posted is correct in every case.
3. We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of credit/ debit cards.
4. You acknowledge that third party services are available on the platform. We may have formed partnerships or alliances with some of these third parties from time to time in order to facilitate the provision of certain services to you. However, you acknowledge and agree that at no time are we making any representation or warranty regarding any third party's services nor will we be liable to you or any third party for any consequences or claims arising from or in connection with such third party including, and not limited to, any liability or responsibility for, death, injury or impairment experienced by you or any third party. You hereby disclaim and waive any rights and claims you may have against us with respect to third parties / merchant’s
5. NEPSAPP disclaims and all liability that may arise due to any violation of any applicable laws including the law applicable to products and services offered by the merchant
6. While the materials provided on the platform were prepared to provide accurate information regarding the subject discussed, the information contained in these materials is being made available with the understanding that we make no guarantees, representations or warranties whatsoever, whether expressed or implied, with respect to professional qualifications, expertise, quality of work or other information herein. Further, we do not, in any way, endorse any service offered or described herein. In no event shall we be liable to you or any third party for any decision made or action taken in reliance on such information.
7. The information provided hereunder is provided "as is". We and / or our employees make no warranty or representation regarding the timeliness, content, sequence, accuracy, effectiveness or completeness of any information or data furnished hereunder or that the information or data provided hereunder may be relied upon. Multiple responses may usually be made available from different sources and it is left to the judgment of users based on their specific circumstances to use, adapt, modify or alter suggestions or use them in conjunction with any other sources they may have, thereby absolving us as well as our consultants, business associates, affiliates, business partners and employees from any kind of professional liability.
8. We shall not be liable to you or anyone else for any losses or injury arising out of or relating to the information provided on the platform. In no event will we or our employees, affiliates, authors or agents be liable to you or any third party for any decision made or action taken by your reliance on the content contained herein.
9. In no event will we be liable for any damages (including, without limitation, direct, indirect, incidental, special, consequential or exemplary damages, damages arising from personal injury/wrongful death, and damages resulting from lost profits, lost data or business interruption), resulting from any services provided by any third party or merchant accessed through the platform, whether based on warranty, contract, tort, or any other legal theory and whether or not we are advised of the possibility of such damages.